At the heart of ensuring healthy processes is a focus on strategic utilization of technology. This involves applying knowledge, tools, and resources to meet the needs and wants of people. As part of this focus, we consider operating models, methods, systems, and devices, as well as KPIs, ORKs, roadmaps, and workflows.

We assess the current maturity of the tools themselves, and how they are being employed. And most importantly, we evaluate the outcome they produce.